![]() What Makes Telcos and CPaaS Different?īoth the telecommunications provider (telco) and the CPaaS (cloud) can connect your business to the PSTN. The criteria presented are general and all of them may not be applicable to your business. The objective is to educate you about the available alternatives and provide a jumping off point for you to perform your own evaluation based on your organization’s needs. In this article, we’ll compare the two SIP trunking service provider categories using twelve criteria that IT managers commonly apply in competitive evaluations. This makes it worth your while to carefully analyze the offerings before making a decision. These categories are differentiated by their investments in wireline transmission facilities.ĭepending upon an organization’s needs, a telecommunications provider may be a better fit than a CPaaS, or vice-versa. The traditional companies are often referred to as telcos, while the communication platform companies are referred to as CPaaS or cloud companies. Two broad provider categories have been established: traditional wireline telecommunications providers and communications platforms as a service. The SIP trunking services market is vibrant and dynamic with many providers competing for business with innovative offerings. But reality is quite different, there are several factors that differentiate them. ![]() After a brief evaluation, they might conclude the services are commodities with little differentiation, especially given the fact SIP trunking has been available for more than a decade and adoption is widespread in most industrialized countries. Selecting a SIP trunking service provider may seem like a straight-forward decision to many IT managers. ![]()
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